With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
Collection of personal information
- First name
- Mailing address if required
- Postal code if required
- E-mail address
- Telephone/fax number
The personal information we collect is gathered through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.
Forms and interactivity:
Your personal information is collected through the following forms:
- Website registration form
- Transmitted directly to the therapist or assistant when making an appointment
We use the information collected in this way for the following purposes:
- Information relevant to issuing receipts
Right of objection and withdrawal
We are committed to offering you the right to object to and withdraw your personal information.
The right of opposition is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, you may :
Postal code: The postal code is not mandatory. You may omit it.
E-mail: E-mail is required for insurance receipts and appointment confirmations. If you wish to withdraw your e-mail, please note that your appointments will not be confirmed. Please contact us to check the status of your appointments.
Telephone: The telephone is required to confirm appointments or to communicate with you. If you wish to remove your telephone, please note that your appointments will not be confirmed. Please contact us to check the status of your appointments.
Right of access
We are committed to granting a right of access and rectification to all persons concerned who wish to consult, modify or delete information concerning them.
This right may be exercised by writing to :
Postal code: only therapists who have access to your file will be able to consult the information.
E-mail: only therapists who have access to your file will be able to consult the information.
Telephone: only therapists who have access to your file will be able to consult the information.
The personal information we collect is kept in a secure environment. The people who work for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- SSL protocol
- Access management – authorized person
- Access management – person concerned
- User ID / password
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.
We undertake to comply with the legislative provisions set out in :
Legislation: Commission d’accès à l’information du Québec – Bill 25